When people don't do their job properly?

Explain the "Motivational Why"

When communicating a task/a job function/a complex activity, explain the reason why.  Sanborn calls this the "motivational why".   People have a natural desire to ask why.  Regrettably many managers see this as a form of insubordination rather than a natural curiosity.  But often management has reasons that make sense to us but not to our people, and unless we take the time to thoroughly communicate why something is needed, how it fits in the big picture, people feel "managed" and resentment follows.  Taking the time to explain why is a key step to a motivated team.