When people don't do their job properly?

Find out what makes them tick

To do that, we must take the time to find out what motivates them.  We must personalize the motivation to the individual.   Less than 15% of people have ever been asked what motivates them, which means that 85% of attempts to motivate people are based on assumptions and averages.   Millennials especially are less likely to be motivated by a pay rise and more likely to value empowerment, recognition, flexible working arrangements, the ability to work within a team, and so on.