Why People Misunderstand Each Other

Sending or presenting your message to the wrong person

You pressed the send button and oops. You noticed at the moment of sending that the message is sent to the wrong Maija or Matti. This is probably the most human misunderstanding of all. We simply send the message to the wrong person by mistake or forget to make sure the person is the right stakeholder to promote what we pursue. For a salesperson who breathes and loves sales, the well-being and resilience of a team is not necessarily the most important thing on her list.