10 Phrases That Undermine Your Credibility

When your actions don’t align with your words, you end up falling into what Prasad Kaipa calls a “Credibility Gap.” Avoiding the Credibility Gap starts with setting realistic expectations and time lines on projects, and keeping an open line of communication to alert your clients if anything goes wrong or takes an unexpected turn. Kaipa explains to Harvard Business Review that the best way to set realistic expectations is to be more aware of what you’re promising.