Be mindful. Although judgment is a natural instinct, try to catch yourself before you speak, or send that nasty email and do any potential harm. You can’t get your words back. Pause. See if you can understand where the person may be coming from. Try to rephrase your critical internal thought into a positive one, or at least a neutral one. After all, like that dog in the trap, we really don’t know the reasons for someone’s behavior.
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