How to Deal with Difficult Customers

Angry

Angry customers can be especially challenging. A good first step is to apologize, even if you don't feel like you have done something wrong. This simple action can help to calm them down so that you can move on to a more productive conversation.An angry customer may raise their voice, but you should keep your voice at a normal level. You may even want to soften your voice. The most important part of handling an angry customer is to remain calm and never reciprocate their anger.