How to Deal with Difficult Customers

Keep your communication professional

When you're communicating with the customer, keep your language professional, friendly and respectful. Your behavior reflects your employer or business, and it is always good to be mindful of your actions and repress any impulses to take the difficult customer's behavior personally. To manage professional communications, keep an even tone and positive demeanor that shows your customer that you're open to the feedback they're giving. For example, you could make eye contact and/or use their name when responding.