1. Express your condolences: Begin by offering your sincere condolences to the family and friends of the deceased. Say something like, "I'm so sorry for your loss" or "Please accept my deepest condolences." 2. Express your personal connection: If you knew the deceased well, share a memory or a story that highlights the positive impact they had on your life. This can help the family and friends remember their loved one in a positive and meaningful way. 3. Offer support: Let the grieving individuals know that you are there for them, both now and in the future.