What happens if an airline damages your luggage?

However, if you notice damage beyond a superficial degree, you should carry out some basic steps to document your claim. Firstly, take plenty of photographs of any damage to your luggage, as well as any packed items that may have sustained damage in transit. You should also take photographs of any attached luggage tags, as well as put together an inventory of all damaged items. If possible, you should also try and determine the cause of the damage to your luggage and packed items.