How to Deal with Difficult Customers

State your case without apologizing

Some people who have never owned businesses are under the illusion that small business owners always have deep pockets. These types of difficult customers are known to complain in order to receive compensation that they may or may not always deserve. So never apologize for something you did not do. A simple, “I’m so sorry that you feel our service didn’t live up to your standard” is much safer than immediately assuming guilt.