How to Deal with Difficult Customers

Take deep breaths

There’s a reason “just breathe” is a cliche: because it works. Your heart rate will naturally rise when encountered with aggression, but you can slow it down with breathing techniques.

Harvard Medical School lists a few quick breathing techniques proven to help you relax. Even if you don’t master a specific technique, simply becoming aware of your breathing pattern and consciously slowing it down will make you feel more level-headed. And the best part is the upset customer never needs to know